help centre
let’s work it out.
from your first ride to your sparkies. answers to help you enjoy naiss with your people.
how naiss works
5what naiss is
the social layer of mobility.
matches and routines
how naiss finds you people to travel with.
the naiss community
an open telegram group where naissers meet, suggest things and get organised.
where the money comes from
there are two separate things and they're easy to mix up.
do my passengers need the app?
for photos, no. for sparkies, yes.
sparkies and the energy bonus
7what sparkies are
the currency we pay you in for the energy you save by sharing a car.
why people on the same trip get different sparkies
because each person earns sparkies for the km they shared, then splits them with the driver.
when and how you get paid
a travel period, a date for your balance to become available.
what each stage and state means
the bar says where your sparkies are. the state says how each ride is doing.
my trip shows zero
usually it's just time or a survey. it almost always sorts itself out.
why i'm not earning sparkies
a few things have to line up before a trip can be certified.
sparkies when you forgive a tab
if you forgive what a passenger owed you, their sparkie for that ride comes to you.
tabs and paying friends back
4what tabs are
the awkward part of sharing a car isn't the money, it's asking for it.
how the cost is worked out
the real cost of the trip, split between whoever was in the car.
karma
with some friends money is weird. settle in coffees, beers or favours.
forgiving a tab
if you're driving, you can clear what you're owed.